Egencia is one of several booking channels within the Stanford Travel Program. Egencia, a robust online booking system, can be used to book airfare, lodging and ground transportation. Egencia is used primarily to book domestic and standard international trips, either online or with an experienced travel agent. Other booking channels included in the Stanford Travel Program may be more appropriate for the travel need.
About
Egencia provides airline, lodging and ground transportation booking services under negotiated rates and terms. Egencia is integrated with Stanford’s provider of traveler assistance in the event of an emergency.
When to Use Egencia
For guidance when booking flights, hotels, and rental cars for university-sponsored travel, visit Business and Travel Expenses. Visit the Stanford Travel Program page to explore services and booking options offered by the university.
While Stanford Travel booking channels are a great option for most domestic and international travel, there are certain types of travel that need to be booked directly with the airline or hotel. These may include regional air travel offered by local carriers, travel for field research, ticket exchanges or reissues, or certain group reservations. See the Airfare and Lodging pages for more detail on booking and managing those travel arrangements. For information on the booking processes for various types of travelers, see Topic Overview: Planning and Booking Travel.
For more information about business and travel policies see the Topic Overview: Business and Travel Expenses.
Egencia Features and Benefits
- Book online or with an experienced travel agent.
- Save up to 25% on discounted air, hotels and car rentals.
- Eligible to receive promotional offers exclusive to the Stanford Travel Program.
- Arrange travel on behalf of other faculty, staff or visitors.
- Earn supplier loyalty program points and eligible benefits.
- Savings Finder technology automatically searches for lower airfare and hotel rates.
- For travelers who have found lower fares elsewhere, the Egencia Promise Flight Price Guarantee may apply for qualifying tickets. Contact an Egencia agent for assistance.
- Reservations are automatically sent to and updated in the Travel Registry, which connects the reservation to Stanford’s provider of traveler assistance.
Transaction Preparers: When completing a travel expense report, be sure to select "Stanford Travel – Egencia" as the booking method.
Access
All active faculty, staff and students have Egencia profiles. Due to Stanford’s single sign-on (SSO) requirements, Stanford travelers must access Egencia by logging in with their SUNet ID and password, if requested.
To ensure timely delivery of travel alerts, the Stanford Travel team highly recommends downloading the Egencia mobile app and any other travel supplier apps relevant to your travel itinerary.
- To use the Egencia mobile app, download the app and sign in using the SSO link.
Affiliates
- Request an Egencia profile.
- After the profile has been created, log in to Egencia with your SUNet ID and password.
Guest Travel
- Request a guest profile that can be used to book guest travelers.
Groups and Meetings
- Online Meeting tool: For airfare for meeting attendees traveling to or from multiple locations, submit a support request.
- To receive support with the Meeting tool, including assistance with reservations, please contact an Egencia Group Agent:
Phone 24 hours a day at 1-212-329-7243
Email Monday through Friday 5 a.m. to 6 p.m. PST at @email
- To receive support with the Meeting tool, including assistance with reservations, please contact an Egencia Group Agent:
- Full service meetings: As of fall 2023, this service is not offered by Egencia. The Stanford Travel team recommends the use of Key Travel if this type of service is needed.
- To book and pay for multiple travelers from various departments for a particular trip, event series, or for groups of travelers to the same destination (including non-Stanford travel companions), follow guidance for groups and multiple travelers.
Maintaining Your Travel Profile
- Review your profile to ensure your name is an exact match to your government ID. Learn how to change your profile name.
- Add your frequent flyer and loyalty numbers.
- Add your known traveler number (TSA PreCheck or Global Entry) if you have one.
- Add your passport details, if available.
Visit How To Manage your Profile in Egencia for additional instructions.
Booking Travel with an Agent
For agent assistance, contact Egencia:
- By phone: call 1-202-414-2334, 24 hours a day, 7 days a week.
- By email: contact @email
Service fees may apply when booking travel with an agent.
Booking with the Mobile App
After downloading the Egencia app from the App Store on your mobile device, log in using the SSO login link in the lower right corner.
Learning
This course is required for Stanford Travel Card (TCard) holders and is recommended for all business travelers.
How tos
For Stanford Travelers and Travel Arrangers
For Stanford Travelers
For Travel Arrangers
Resources
Manage Expenses Related to Travel Cancellations including:
- Flight cancellations and exchanges
- Unused nonrefundable airline tickets
- Conference cancellations and reimbursement
- Cancellation fees
- Expense accruals
