StudentUniverse is one of several booking channels within the Stanford Travel Program. StudentUniverse, a robust online booking system, offers unique features and benefits designed especially for booking airfare and lodging for student travel. StudentUniverse specializes in faculty-led student groups. Other booking options included in the Stanford Travel Program may be more appropriate for the travel need.
About
StudentUniverse provides airline booking services under negotiated rates and terms. Stanford students may purchase their individual travel online via the StudentUniverse portal for Stanford, which has unique features and benefits designed for students. Students may use this channel to book all travel, including university-sponsored travel and personal flights to and from campus sessions. StudentUniverse is the recommended option for students traveling to Stanford overseas programs.
StudentUniverse is integrated with Stanford's provider of traveler assistance in the event of an emergency.
When to Use StudentUniverse
For guidance when booking flights, hotels, and rental cars for university-sponsored travel, visit Business and Travel Expenses. Visit the Stanford Travel Program page to explore services and booking options offered by the university.
While Stanford Travel Program is a great option for most domestic and international travel, there are certain types of travel that need to be booked directly with the airline or hotel. These may include regional air travel offered by local carriers, travel for field research, ticket exchanges or reissues, or certain group reservations. See the Airfare and Lodging pages for more detail on booking and managing those travel arrangements. For information on the booking processes for various types of travelers, see Topic Overview: Planning and Booking Travel.
For more information about business and travel policies, see the Topic Overview: Business and Travel Expenses.
StudentUniverse features and benefits
- Discounted rates on student airfare
- Dedicated support team
- Experts in international and domestic air travel
- 24/7 emergency assistance
Transaction Preparers: When applicable, be sure to select "Stanford Travel – StudentUniverse" as the booking method in the travel expense report.
Access
All active Stanford undergraduates, graduate students, and post-doctoral students have StudentUniverse profiles.
To ensure timely delivery of travel alerts, the Stanford Travel team highly recommends downloading the StudentUniverse mobile app and any other travel supplier apps relevant to your travel itinerary.
How to Access Your Profile
If this is your first time logging in to StudentUniverse:
- Go to the StudentUniverse portal for Stanford, click the link to log in at the upper right, select "Forgot password?" and enter your Stanford email address. A password reset link will be emailed to you.
- Click the reset link in your email to return to the StudentUniverse portal.
- Enter your email address as a User Name, and create a new password. Your StudentUniverse portal is now accessible, and your profile can be accessed by clicking on account settings in the top right corner.
Individuals Booking Online
Students may purchase and book their individual travel online on the StudentUniverse portal for Stanford.
- All active Stanford undergraduates, graduate students, and post-doctoral students automatically have profiles in StudentUniverse.
- When booking university-sponsored travel, students must use their @stanford.edu email address and login and complete their booking within the StudentUniverse portal for Stanford.
- If you need assistance with your online booking please contact customer support via phone at 888-794-1296 or via email at @email
Individuals Booking with an Agent
For general travel agent assistance, submit this form. You will receive a quote via email within 1 to 3 business days.
- For assistance with reservations made via this request form, please call 617-202-3249.
Service fees may apply when booking travel with an agent.
Group Travel Booking Request
For group booking assistance, submit this form. You’ll receive a quote via email within 1 to 3 business days.
- Group bookings must be made with an agent.
- Associated Students of Stanford University (ASSU) groups should use this group travel form.
- Please note that on occasion group rates may be higher than booking individually due to calculations made on average ticket costs.
- For assistance with reservations made via this request form, please call, 617-202-3249.
Service fees may apply when booking travel with an agent.
Maintaining Your Travel Profile
- Review your profile to ensure your name is an exact match to your government ID. Learn how to change your profile name.
- Add your cell phone number. (If based in the US, international code is +1)
- Select your gender
- Add your date of birth
- If you have a passport, please provide the country of origin and country of citizenship.
- Add your passport number and expiry date in the Additional passport information section
Please note that frequent flyer or loyalty numbers cannot be saved to your StudentUniverse profile, but they can be added directly to your reservation on the airline site.
Learning
This course is required for Stanford Travel Card (TCard) holders and is recommended for all business travelers.
How tos
- Change Travel Profile Name for Stanford University Travelers
- To book and pay for multiple travelers from various departments for a particular trip, event series, or for groups of travelers to the same destination (including non-Stanford companions), follow guidance for groups and multiple travelers.
Resources
Manage Expenses Related to Travel Cancellations including:
- Flight cancellations and exchanges
- Unused nonrefundable airline tickets
- Conference cancellations and reimbursement
- Cancellation fees
- Expense accruals
