This winter, J.P. Morgan is replacing the payment platform it uses for Digital Payments, a payment method that allows Stanford to quickly reimburse visitors for certain domestic travel expenses using either Zelle, a secure nationwide digital payment network, or Automated Clearing House (ACH) bank transfers. In preparation for this change, Stanford will disable the Digital Payments payment method from Friday, December 8, 2023 through Monday, January 15, 2024. During this time, domestic visitors may be reimbursed for travel through the Non-SU Payee reimbursement process in the Expense Requests system. Note that only the J.P. Morgan payment platform will be updated; the interface to request Digital Payments in the Expense Requests System will not change.

What to expect during the transition to the new payment platform

Stanford will disable Digital Payments on Friday, December 8. For Digital Payments transactions created and approved on or before December 7:

  • These transactions will be processed and sent to the payee for acceptance using the existing platform, as long as the payee accepts payment within 10 days.
  • The Payment Services team will monitor transactions leading up to December 7 and will communicate with preparers if a payee does not accept the payment by the expiration date (10 days after receiving the email notification from J.P. Morgan). Preparers will be instructed to either submit a Non-SU Payee Visitor Reimbursement expense report or wait until the new payment platform launches in January to submit a Digital Payments transaction.

From December 8 through January 15, Stanford will prepare to shift to the new payment platform and test it thoroughly to ensure a smooth transition. Because digital payment volume is historically low in December and January, this transition period should have minimal impact on preparers and visitors.

On January 16, 2024, Digital Payments will be accessible again through the new J.P. Morgan payment platform, which will provide enhanced security and controls for digital payments, and allows for the possible expansion of payment options in the future.

Detailed documentation about these changes is being developed now and will be provided on the Digital Payments Topic Overview in the coming weeks. For any questions or help, please submit a support request for assistance with Digital Payments.

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