Merchant Services (MS) collaborates with Stanford schools and departments to help them establish merchant accounts and securely process credit/debit card payments for their products and services.
Community of Practice
The purpose of a Merchant Services Community of Practice (CoP) meeting is to provide a way for participants to share tips and best practices, ask questions of their colleagues, and provide support for each other. Communities of Practice provide a pathway for beginners to embark on a journey of mastery and for seasoned staff to share their experiences. These CoP meetings are for Stanford merchants and staff with a shared interest in Merchant Services topics for virtual networking, learning, and mutual support.
Upcoming Events
Date and Link | Description |
---|---|
June, 2022 | Skip. We are moving to a bimonthly schedule |
July 28, 2022 |
Topic:
|
September 22, 2022 Registration |
Topic: tbd |
Past 2022 Events
Date and Link | Description |
---|---|
January 27, 2022 |
No Meeting |
February 24, 2022
|
Community of Practice February Meeting Topic: The Information Security Office (ISO) orchestrates efforts and provides services to protect the information assets that are important to Stanford. ISO consults Merchant Services and has a vital role in supporting the university's payment card industry (PCI) regulatory compliance obligations. This was an opportunity to preview the new PCI Compliance website managed by ISO and share how it guides merchants through the requirements and training. |
March 24, 2022 |
Community of Practice March Meeting Topic: Third-Party Ecommerce Vendor Usage
|
May 26, 2022 |
Community of Practice May Meeeting
|
2021 Events
Date and Link | Description | |
---|---|---|
December 2021 | No Meeting | |
November 2021 |
Community of Practice November meetingDiscussion topics: Cybersource migration update, SREDKey deployment overview, and best practices on virtual/non-POS payment processing. A cost benefit analysis of SREDKeys will be made available after we know more about how the merchant framework will impact the MS fee. |
|
October 2021 |
Community of Practice October 28 Workshop 2Discussion topics: Review PCI Compliance Training and Self-Assessment Questionnaire requirements. The second workshop focused on in-person/mail order/phone order payment channels where SAQ P2PE A (primary), B, B-IP, C-VT, C are covered. |
|
October 2021 |
Community of Practice October 21 Workshop 1Discussion topics: Reviewed PCI Compliance Training and Self-Assessment Questionnaire requirements. The first workshop focused on the eCommerce payment channel where SAQ A (primary) and A-EP are covered. |
|
September 2021 |
Community of Practice September meetingDiscussion topics: Beginning November 3, we will move to a direct relationship with Cybersource for Payment Gateway services. This replaces the current Cybersource “bundled” relationship through Wells Fargo. As we’ll be using the same products, many changes will be behind the scenes and invisible. There will be no immediate changes to payment processing or technical integrations. Merchants may see some changes to their Cybersource dashboards, and after migration we’ll be exploring additional service options for eCommerce payments. |
|
August 2021 |
Community of Practice August meetingIn partnership with the Information Security Office (ISO), Merchant Services now has guidance on PCI compliance requirements from the consulting firm, CampusGuard which is a full-service cybersecurity and compliance services company specifically devoted to serving campus-based organizations. With specific focus on Stanford University's PCI compliance program, CampusGuard assists with the oversight of merchant compliance, annual completion of Self-Assessment Questionnaires (SAQs), and tracking of merchant documentation. Certified QSA personnel, Cari King and Katie Johnson, can assist with questions regarding technical requirements, and in the review of new merchant processes, new payment technologies, applications, etc. CampusGuard can also assist with ongoing third-party and vendor management. |
|
July 2021 |
Community of Practice July meetingDiscussion topics:
|
|
June 2021 |
CANCELLED Community of Practice June meeting
|
|
May 2021 |
Community of Practice May meetingDiscussion on how Stripe as a payment processor plays an emerging role that impacts card acceptance on campus. Special insights from Rich with Associated Students of Stanford University (ASSU) and Brandy with the Alumni and Development Applications Platform Transition (ADAPT) on how Stripe has worked for them. |
|
April 2021 |
Community of Practice April meetingRoundtable/Q&A with the Information Security Office PCI Compliance team, featuring:
Discussion topics:
|
|
March 24, 2021 |
Community of Practice Kick-Off March meetingDiscussion topics:
|
Join the #merchant-community-forum Slack channel as a place for discussion and updates in between meetings and another tool for collaboration.
To learn more about creating and growing effective collaborative communities across Stanford, visit Communities of Practice.