Ticket-focused days in April
In addition to our usual Ticket-Focused Fridays, the Financial Support Center (FSC) will have additional ticket-focused days on Wednesday, April 17 and 24. Phone support will be off on these days to allow the FSC to resolve a high volume of support requests. Support request assistance is always available during regular hours of operation, as listed below.
The Financial Support Center (FSC) is the primary method of getting individualized support for all types of financial tasks included within the scope of Fingate, the Gateway to Financial Activities website. The FSC provides a single point of friendly and professional support for faculty, staff, students, visitors, and suppliers.
Students seeking assistance with their university bill or financial aid should contact Student Services.
Contact Methods
- Submit a support request
- Call 1-650-723-2772
- Call Back Feature: When wait times are 15 minutes or longer, the system will offer a call back option where callers can opt for a support specialist to call them back by pressing "1." Text notifications are also available to allow callers to cancel or reschedule the call back.
Hours of Operation
- Monday to Thursday, 8 a.m.- 5 p.m. PT; closed noon-1 p.m. PT. Phone and support request assistance available.
- Friday, 9 a.m.-4:30 p.m. PT; closed noon-1 p.m. PT. Support request assistance available.
Ticket-Focused Fridays: Starting September 2023, the Financial Support Center will adjust their support options to focus on resolving your open support requests on Fridays. While phones will be off during that time, you can still submit a support request as usual through the Stanford Services & Support portal, the best method to seek assistance from a specialist.
Support Specialists are trained to provide first-tier support for all questions related to:
- Account Structure
- Expenditure Types and Object Codes
- PTA Requests
- Cash Management
- Non-Purchase Order (PO) Payments
- Payroll
- Purchasing, including:
- SmartMart and Amazon Business Orders
- Non-catalog Purchase Requisitions / Orders
- Purchasing Cards (PCards)
- Reimbursement and Expense Reporting
- Supplier Invoice Payments
- Supplier/Payee Requests
- Travel Services including Stanford Travel Card (TCard)
- Oracle Business Intelligence (OBI) Financial Reporting
As needed, Support Specialists will reach out to other business process subject matter experts within Financial Management Services (FMS) to respond to the full scope of client questions related to financial tasks.
