Agent-assisted booking fees for the Egencia, FCM, and StudentUniverse booking channels were updated and posted to Fingate in September. These fees only apply if an agent changes or creates a booking for a traveler, not for general inquiries or online bookings.
Agent assistance can be especially helpful when booking complex or group travel and can save the travel arranger both time and money. The updated fees are within or below the travel industry average, and they are a reimbursable and allowable travel expense.
The updated fees document includes information about the Egencia Fare Savings Finder which automatically searches for and applies lower airfare and hotel rates. Since travel resumed in June, approximately 200 travelers have benefited from this program, with an average savings of $85 per booking.
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