Commerce Control Center (formerly Wells Fargo Business Track) is a suite of online tools like ClientLine that merchants can use to manage their merchant account. Once signed up, merchants can find important information about their merchant account payment processing such as key transactions, reconciliation details and dispute information for each of the card payment streams including American Express, Visa and all other payment brands.
As of August 26, 2024, Business Track was renamed Commerce Control Center. Merchants can continue to use the current URL, www.businesstrack.com, to get to the Commerce Control Center at the new URL, www.commercecontrol.com. In addition to the new name and URL, the merchant's log-in screen is being redesigned and there is an option to set up a passkey to sign in.
- Reports: View monthly account statements and detailed payment processing information through customizable reporting either online or through email.
- Merchant Alerts: Receive important, time-sensitive payment reconciliation and dispute information by email. You can select the types of alerts desired.
- Dispute Manager: Receive, view and respond to payment disputes and chargebacks.
- Monthly statement information: View statements online or download in several format types.
- Manage chargebacks: Using Dispute Manager, you can quickly resolve disputes/chargebacks and respond to requests for information online, instead of by mail or phone.
- Receive key updates: Merchant Alert emails, once enabled, provide timely dispute/chargeback notices, next-day sales and funding information, statement availability and other information.
- Financial analysis: ClientLine reporting supports historical and trend analyses on transactional activity
- Account reconciliation: Download various types of payment data from ClientLine Reporting for analysis and month end/year end tasks
Sign Up
Merchants can request account access to the portal by submitting a support request to Merchant Services (MS). A login and a temporary password will be emailed to the merchant where they can create a new password. Go to www.commercecontrol.com to log in.
Passkey
A passkey is a new, secure way to sign in that works without passwords. On the Commerce Control Center Sign In page, enter your User ID and click Sign In. On the next screen, click ‘Get a passkey’ and follow the instructions to create a passkey.
Password Expiration
Passwords expire every 180 days. You will be prompted the first time you sign on after 180 days to change your password. You will not be able to access the portal until you have changed your password. After 180 days without signing on, your access will be automatically disabled by the system, and you will need to make a new request for enrollment where you will receive a new user ID.
Forgot User ID or Password
If you’ve forgotten your user ID or password after they’ve been established, go to www.commercecontrol.com and select Merchant Login. On the Commerce Control Center sign in page, click ‘Forgot User ID’, then contact the appropriate customer service number for assistance with looking up your User ID.
Customer Support for Login Issue
Please call the customer service at 1-800-285-3978.
