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SmartMart Supplier Contacts and Shipping Information

This page provides SmartMart supplier contact and shipping information. Select a supplier name to see details.

 SmartMart orders are communicated to suppliers via EDI (electronic data interchange) and are invoiced to Stanford's Accounts Payable by EDI.

Function Details
Customer Service 888-772-222
Hours: 5:30 a.m. to 6 p.m. PT
Contacts Joan Schein
Sales Representative
650-434-4663
Shipping Information
  • Shipping cost: 
    • Standard blue ice shipments: $45
    • Dry ice shipments: $60
    • Non-dry ice kits: $49
    • Dry-ice kits: $60
  • Orders processed by 5 p.m. will be shipped the same day
  • Returns: Items can be returned within 7 days of receipt, with a 20 percent restocking fee

Function Details
Customer Service 800-227-9770 (life sciences)
800-829-4444 (test & measurement)
@email
Hours: 5 a.m. to  5 p.m. PT
Contacts Ting Ye
Sales Representative
510-557-5349
Shipping Information
  • Orders generally delivered in 2-3 days
  • Only damaged items are eligible to be returned. 

Function Details
Customer Service 800-800-2775
@email
Hours: 6 a.m. to 4 p.m. PT
Contacts Todd Woiwode
Inside Sales Representative
512-674-6802
Shipping Information No fee for standard shipping

Function Details
Customer Service 877-246-5343
@email
Contacts Anisha Madhav
Account Manager
619-380-9002
Shipping Information
  • Shipping cost:
    • $35 standard
    • $40 for packages containing blue ice
    • $50 for kits
    • $50 for dry ice shipping
    • Free shipping on orders over $1000
  • Orders received by 3 p.m. PT will be placed the same day
  • Orders generally shipped via FedEx overnight, delivered by 10:30 a.m.

Function Details
Customer Service 800-424-6723
@email 
Hours: 8 a.m. to 5 p.m. PT
Contacts

Patrick Kelley
Account Manager
510-685-1597

Chelsea McCallister
Instrument Specialist
510-806-5689
Shipping Information
  • Orders $200 and above receive free shipping
  • No packaging or hazardous fees
  • Orders placed before 1 p.m. PT will ship the same day

Function Details
Customer Service 877-616-2355
@email
Hours: 5:30 a.m. to 5 p.m. PT
Contacts Shawn Williamson
Account Executive
281-906-9369
Shipping Information
  • Shipping cost:
    • $25 flat rate for all orders that are shipped ambiently
    • $34 flat rate for cold orders 

Function Details
Customer Service 800-822-8965, option 4
Check PO Status Online
Hours: 5 a.m. to 5 p.m. PT
Contacts Alexander Gutierrez
Account Manager
512-513-0112
Shipping Information
  • Free standard shipping
  • Returns accepted within 30 days

Function Details
Customer Service 800-766-7000
Hours: 5 a.m. to 6 p.m. PT
Contacts Michael Barbieri
Sales Representative
925-895-1912
Shipping Information
  • Free standard shipping
  • Orders received by 2 p.m. PT will be placed same day
  • Returns allowed with authorization

Function Details
Customer Service 510-782-2040
Contacts Roger Pytlewski
Sales Representative 
510-409-1932
Shipping Information
  • Free standard shipping
  • Items delivered on Thursdays only
  • Orders received by noon PT on Tuesday will be delivered on Thursday

Function Details
Customer Service 800-986-2289
Account number: 7023
@email
Hours: 7 a.m. to 3:30 p.m. PT
Contacts Shaun McFadden
Sales Representative 
800-800-0019, ext. 33178
Shipping Information
  • Free standard shipping
  • Orders received by 4 p.m. PT will be placed the same day
  • Returns allowed with authorization

Function Details
Customer Service 800-472-4643
Account number: 810111468
Contacts Ala Vasquez
Account Representative 
415-629-8326
Shipping Information
  • Free standard shipping
  • Orders received by 3:30 p.m. PT will be placed the same day

Function Details
Customer Service 800-727-5472
@email
Contacts Isabella De Jesus
Sales Representative
505-415-7124
Shipping Information Free standard shipping

Function Details
Customer Service 800-809-4566 option 2
@email
Hours: 7 a.m. to 6 p.m. PT
Contacts Chris Gates
Sales Representative
831-595-4438 
Shipping Information
  • Standard shipping is next day Fedex
  • Shipping costs within California: 
    • $25 minimum, 2 percent for orders under $100K, 1 percent for orders over $100K
  • No shipments on Friday
  • Products have a 1-5 week lead time
  • No returns allowed

Function Details
Customer Service 319-626-8403
@email
Hours: 4:30 a.m. to 4 p.m. PT
Contacts Brian Bodemann
Sales Representative
650-445-5423
Shipping Information
  • Standard shipping charge of $11.25
  • Orders received by 8 p.m. will be placed the same day

Function Details
Customer Service 800-426-7378
Contacts Ben Simon
Account Representative 
919-908-5470
Shipping Information Free standard ground shipping

Function Details
Customer Service 800-955-6288, Option 1
@email
Hours: 5 a.m. to 5 p.m. PT
Contacts Alexis Haddjeri-Hopkins
Sales Representative
415-916-8815
Shipping Information Orders received by 2 p.m. PT will be placed the same day

Function Details
Customer Service 800-660-2066
@email
Hours: 7:30 a.m. to 5 p.m. PT
Contacts Omar Blow
On-Site Manager
650-444-4151
Shipping Information
  • Standard delivery charge $25
  • 1-3 business days for standard products

Function Details
Customer Service 562-692-5911
@email
Hours: 7 a.m. to 6 p.m. PT
Contacts Shaune Kelly
Sales Manager
562-695-2449, ext. 1217 
Shipping Information
  • Standard shipping is next day
  • Orders received by 6 p.m. will be placed the same day

Function Details
Customer Service 800-633-5463
@email
Hours: 5 a.m. to 4 p.m. PT
Contacts Brian Cook
Account Representative
415-203-5830
Shipping Information
  • Free shipping on orders more than $150 and shipping direct from Medline.
  • Orders received by noon PT will be shipped the same day.

Function Details
Customer Service 650-812-6300
Hours: 7:30 a.m. to 4:30 p.m. PT
Contacts Marlo Vigiano
408-767-3395
Shipping Information
  • Free standard shipping
  • Orders received by 3 p.m. will be placed the same day

Function Details
Customer Service 800-632-5227
@email
Hours: 6 a.m. to 5 p.m. PT

Contacts

Scott Hansen
Sales  Representative
415-317-1397

Shipping Information

  • Free standard shipping on orders over $350
  • $19.95 shipping fee on orders under $350
  • Orders received by 5 p.m. will be placed the same day

Function Details
Customer Support  888-263-3423
@email
Hours: 5 a.m. to 7 p.m. PT
Contacts Gabriel Garza
Program Manager
512-399-4658
Shipping Information
  • Free standard shipping
  • Orders approved by 4:30 p.m. will be placed the same day
  • Most items delivered next day

Function Details
Customer Service 800-356-9526, ext. 2
@email
Hours: 6 a.m. to 3 p.m. PT
Contacts Sean Woods
Sales Representative
530-760-7341
Shipping Information
  • Free shipping on orders over $2,000.
  • Dry Ice orders received by 3 p.m. PT generally arrive next day.
  • Room temperature shipments generally arrive in 2 business days.

Function Details
Customer Service 800-426-8157
@email
Hours: 6 a.m. to 5 p.m. PT
Contacts Julie Chen
Sales  Representative
800-426-8157 ext. 22578
Shipping Information
  • Standard shipping is 2-day (overnight for perishable items)
  • Orders received by 2 p.m. will be placed the same day

Function Details
Customer Service

@email
855-QUARTZY (782-7899) 
Quartzy Help Center

Contacts

Gabe Howell 
Stanford Account Manager
213-453-4584

Shipping Information
  • Free Standard Shipping 
  • Next day delivery for items that ship from our CA warehouse
  • Returns allowed with authorization

Function Details
Customer Service 800-472-4646
@email
Hours: 5 a.m. to 5 p.m. PT
Contacts Mahbubul Chowdhury
Sales  Representative
408-540-9326 
Shipping Information
  • Free standard next day shipping 
  • Orders received by 3 p.m. PT will be placed the same day
  • Returns  allowed with authorization 
  • No restocking fee

Function Details
Customer Service 800-262-4911
Customer #: 55094845
indianapolis.bmbcustomerservice@roche.com
Hours: 5 a.m. to 2 p.m. PT
Contacts

Heather Javier
Sales Representative
925-326-5630

Shipping Information
  • Free standard shipping 
  • Orders received by 4 p.m. will be placed the same day
  • Most items shipped overnight

Function Details
Customer Service 800-457-3801, ext. 1
@email
Hours: 5:30 a.m. to 6 p.m. PT
Contacts

Korey Griffin
Technical Support and Sales
1-800-457-3801, ext. 1290

Shipping Information
  • Labware ships free
  • Orders received by 3 p.m. PT will ship the same day
  • No returns on biological products
  • Labware is returnable, no restocking fee
  • All products are guaranteed for 1 year from the ship date

Function Details
Customer Service 800-325-3010
Customer number: 49461979
@email
Hours: 5 a.m. to 5:30 p.m. PT
Contacts Darae Jun, PhD
Account Manager
925-216-5523
Shipping Information
  • Shipping costs:
    • $3 for orders over $300
    • $18 for orders less than $300
    • $10 for overnight shipment
    • $60 for truck shipments (e.g., hazardous/explosive chemicals)
  • Orders received by 1 p.m. PT will be placed the same day
  • Most items take 4-5 days to be delivered with ground shipping 
  • Truck/ hazardous items can take up to 10 business days
  • No returns on refrigerated or frozen products
  • 20 percent restocking fee on approved returns

Function Details
Contacts Stacey Swain
Sales Representative
Shipping Information Standard shipping is 4 to 8 weeks

Function Details
Customer Service Hours: 8 a.m. to 5 p.m. PT
@email
Contacts Elisa Berney
Sales  Representative
415-296-6731, ext. 1032
Shipping Information
  • Free standard shipping
  • Returns allowed with authorization; 15 percent restocking fee
  • Open software may be returned only if defective and then only for replacement
  • Non-defective product returned for refund or exchange must be in original, unopened, new, re-sellable condition and accompanied by all original packaging, documentation and accessories

Function Details
Customer Service 833-544-7447
@email
Hours: 7:30 a.m. to 5 p.m. PT
Contacts Gil de Vega
Sales  Representative
669-454-0224
Shipping Information
  • Free standard shipping
  • Hazmat and dry ice shipping will be charged
  • Orders received by 3:30 p.m. PT will be placed the same day

Function Details
Customer Service 973-579-7227 ext. 4971
@email
Hours: 5 a.m. to 4 p.m. PT
Shipping Information
  • Standard shipping
  • Orders received by 2 p.m. PT will be placed the same day
  • Returns allowed with authorization

Function Details
Customer Service 800-872-3847
Hours: 5 a.m. to 4 p.m. PT
Contacts Amir Majlessi
Sales  Representative
352-765-9367
Shipping Information
  • Free standard shipping
  • Orders will be processed within 2 business days
  • Delivery time 3-5 business days for items in stock; 7-10 days for special orders
  • 15 percent restocking fee for returns

Function Details
Customer Service 866-890-8229
@email
Contacts Andrew Vargas
Sales Representative
408-444-3891
Shipping Information
  • Free standard shipping
  • Orders received by noon will be placed the same day
  • Returns allowed with authorization
Last Updated: Jun 18, 2024

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