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SmartMart Supplier Contacts and Shipping Information

This page provides SmartMart supplier contact and shipping information. Select a supplier name to see details.

Function Contact Info
Customer Service

Hours: 5:30 a.m. to 6 p.m. PST
1-888-772-222

Sales Representative Michael Bickoff
1-860-455-8318
Shipping Information
  • Abcam ships via FedEx Priority
  • Orders processed by 5pm will be shipped the same day
  • Fees:
    • Standard blue ice shipments: $45
    • Dry ice shipments: $60
    • Non-dry ice kits: $49
    • Dry-ice kits: $60
  • Items can be returned within 7 days of receipt. 20 percent restocking fee

 

Function Contact Info
Customer Service Hours: 5 a.m. - 5 p.m. PST
1-800-227-9770 (life sciences)
1-800-829-4444 (test & measurement)
@email
Inside Sales Representative Ting Ye
1-510-557-5349
Shipping Information
  • Standard shipping is UPS Ground
  • FedEx is used for overnight deliveries
  • Shipping is charged to your PO
  • Orders generally delivered in 2-3 days
  • No returns unless arrives damaged

Function Contact Info
Customer Service Hours: 6 a.m. - 4 p.m. PST
1-800-800-2775
@email
Order Status www.apple.com/orderstatus
Inside Sales Representative Todd Woiwode
1-512-674-6802
Sales Representative Silvia Herrero-Duvaras
1-408-425-3977
Shipping Information
  • Items ship FedEx Ground, UPS and DHL
  • No fee for standard shipping

Function Contact Info
Customer Service 1-877-246-5343
@email
Account Manager

Anisha Madhav
1-619-380-9002

Shipping Information
  • Standard shipping $35-50 ($35 standard, $40 for packages containing blue ice, $50 for kits) 
  • Dry ice shipping $50
  • Free shipping on orders over $1000
  • Orders received by 3 p.m. will be placed the same day
  • Orders generally shipped via FedEx overnight, delivered by 10:30 a.m.

Function Contact Info
Ordering/Technical Support Hours: 8 a.m. - 5 p.m. PST
1-800-424-6723, Option 1, 1
Account Manager Patrick Kelley
1-510-685-1597
Genomics Sales Specialist Frida Salcedo
1-510-680-0890
Proteomics Sales Specialist Patricia Anderson
1-510-418-7927
Shipping Information
  • Items ship via FedEx
  • Orders received before 11 a.m. PST will be placed the same day
  • Orders placed before 1 p.m. PST will ship the same day
  • Orders $200 and above receive free shipping
  • No packaging or hazardous fees

Function Contact Info
Customer Service Hours: 5:30 a.m. - 5 p.m. PST
1-877-616-CELL (2355)
@email
Account Executive Shawn Williamson
1-281-906-9369
Shipping Information
  • Shipping is a flat rate of $25 for all orders that are shipped ambiently
  • All cold orders are a flat $34 rate

Function Contact Info
Customer Service
(including PO status, order tracking, technical support and returns within 30 days)
Hours: 5 a.m. - 5 p.m. PST
1-800-822-8965, option 4 
Check PO Status Online
Account Manager Claude Leasure
1-512-513-0153
Shipping Information
  • Free standard shipping, UPS Ground
  • Returns within 30 days

Function Contact Info
Customer Service Hours: 7:30 a.m. - 5 p.m. PST
1-800-934-8114
@email
Sales Representative Gil de Vega
1-669-454-0224
Shipping Information
  • Free standard shipping
  • Hazmat and dry ice shipping will be charged
  • Orders received by 3:30 p.m. PST will be placed the same day

Function Contact Info
Customer Service Hours: 5 a.m. – 6 p.m. PST
1-800-766-7000
Sr. Sales Representative Michael Barbieri
1-925-895-1912
Shipping Information
  • Free standard shipping
  • Orders received by 2 p.m. will be placed same day
  • Returns with authorization

Function Contact Info
Customer Service 1-510-782-2040 or
1-800-426-9097
Sales Representative Roger Pytlewski
1-510-409-1932 (cell)
Shipping Information
  • Free standard shipping
  • Items delivered on Thursdays only
  • Orders received by noon on Tuesday will be delivered on Thursday

Function Contact Info
Customer Service Hours: 7 a.m. – 3:30 p.m. PST
1-800-986-2289
@email
Sales Representative Shaun McFadden
1-800-800-0019 ext. 33178
Shipping Information
  • Free standard shipping, UPS ground
  • Orders received by 4 p.m. will be placed the same day
  • Returns are allowed (more info)
  • Stanford's account number is 7023

Function Contact Info
Customer Service
Branch 567
Henry Tran
Branch Manager
1-408-674-2148
On Site Specialist (on campus assistance) Timothy Jones
1-650-581-7523
Account Manager for Large Projects/Commodity Spend Peter Chu
1-408-564-3627 (cell)
Shipping Information
  • Free standard shipping
  • Orders received by 3:30 p.m. will be placed the same day
Note: When you call Customer Service, have your account number (#810111468) available.

Function Contact Info
Customer Service and Order Related Questions 1-800-727-5472
@email
Inside Sales Representative Alice Daniel
1-505-206-0803
Sales Representative Janice Osborne
1-505-415-7113
Shipping Information
  • Free standard UPS shipping is included
  • Items generally deliver 5-7 days after production

Function Contact Info
Customer Service Hours: 7 a.m. - 6 p.m. PST
1-800-809-4566 option 2
@email
Customer Service Rep Adriana Gutierrez
1-858-736-3826
Sales Representative Chris Gates
1-831-595-4438 (cell)
Inside Sales Representative Bridget Martin
1-858-736-8061
Shipping Information
  • Standard shipping is next day Fedex
  • No shipments on Friday
  • Shipping charges and insurance charges will be charged to your PO
  • Shipping charges within California: $25 minimum, 2 percent for orders under $100K, 1 percent for orders over $100K
  • Other shipments: $25 minimum, 4 percent for orders <$50K, 2 percent for orders $50K-$100K, 1 percent for orders >$100K
  • Products have a 1-5 week lead time
  • No returns allowed
  • 3 weeks notice to change or cancel an order

Function Contact Info
Customer Service Hours: 4:30 a.m. – 4 p.m. PST
1-800-328-2661 or
1-319-626-8403
@email
Sales Representative Kanan Pujara
1-408-338-7214
Shipping Information
  • Standard shipping is via FedEx/UPS
  • Standard shipping charge of $11.25
  • Orders received by 8pm will be placed the same day

Function Contact Info
Account Representative Candice Smith
1-919-874-2919
Technical Support 1-800-426-7378
Shipping Information Free standard ground shipping

Function Contact Info
Customer Service Hours: 5 a.m. - 5 p.m. PST
1-800-955-6288, Option 1
@email
Sales Representative Alexis Haddjeri-Hopkins
1-415-916-8815
Technical Service 1-800-955-6288, Option 4
Shipping Information
  • Standard shipping is via UPS
  • Orders received by 2 p.m. PST will be placed the same day
  • Shipping will be charged to your PO

Function Contact Info
Customer Service Hours: 7:30 a.m. - 5 p.m. PT
1-800-660-2066
@email
On-Site Manager Omar Blow
1-650-444-4151
Call Omar when you have problems with cylinders, or need an emergency delivery
Shipping Information
  • Standard delivery charge $25
  • Standard Delivery is 1-3 business days for most (standard) gases
  • Delivery timeframes for non-standard gases, equipment etc. will be provided with quote

Function Contact Info
Customer Service Hours: 7 a.m. - 6 p.m. PST
1-562-692-5911 or
1-609-689-3000
@email
Sales Representative Shaune Kelly
Sales Manager
1-562-695-2449 ext. 1217 or
1-562-463-1217
Shipping Information
  • Standard shipping is next day
  • Orders received by 6 p.m. will be placed the same day
  • Freight is charged to your PO: Ground published rates less 5 percent

Function Contact Info
Customer Service Hours: 5 a.m. - 4 p.m. PST (Mon - Fri)
1-800-633-5463
EducationAndResearch@medline.com
Account Representative Brian Cook
415-203-5830
Shipping Information
  • Free freight on orders more than $150 and shipping direct from Medline.
  • The cutoff time for orders to ship same day is at noon.

Function Contact Info
Customer Service Hours: 7:30 a.m. – 4:30 p.m. PST
1-800-263-9275 ext. 86361 or
1-650-812-6300
Inside Sales Representative Marcy Koppenhaver
1-800-263-9275 ext. 86361 or
1-650-812-6300
Sales Representative Missy Covello-Blank
Cell: 1-408-921-2280
Office: 1-800-263-9275 ext. 22964
Shipping Information
  • Free standard shipping UPS Blue
  • Orders received by 3 p.m. will be placed the same day

Function Contact Info
Customer Service

Hours: 6 a.m. - 5 p.m. PST
1-800-632-5227 or
1-800-NEB-LABS
@email

Sales Representative

Jared Bailey
1-415-610-1252

Shipping Information

  • Free standard shipping on orders over $350
  • $19.95 shipping fee on orders under $350
  • Orders received by 5 p.m. will be placed the same day
  • Most items ship UPS next day

Function Contact Info
Customer Support – Transaction Questions and Issues Hours: 5 a.m. – 7 p.m. PST
1-888-263-3423
@email
Program Manager Tamela Fortie
1-925-395-6777
Logo and Custom products Donna Carranza
1-951-970-2125
Shipping Information
  • Orders approved by 4:30 p.m.
  • PST will be placed the same day
  • No charge for standard shipping
  • Most items delivered next day
  • Special order furniture takes 2-6 weeks

Function Contact Info
Customer Service

Hours: 6 a.m. – 3 p.m. PT (Mon - Fri)
1-800-356-9526, ext. 2
@email

Sales Rep
 
Sean Woods
1-530-760-7341
Shipping

Shipping is free on orders over $2,000.

Shipping price varies if product requires Dry Ice or Room Temp shipping. 
Dry Ice shipments generally arrive next day if order is received by 3 p.m. PST. 
Room Temp shipments generally arrive in 2 business days.

Function Contact Info
Customer Service Hours: 6 a.m. - 5 p.m. PST
1-800-426-8157, Option 1
@email
Sales Representative Julie Chen
1-800-426-8157 ext. 22578 or
1-408-203-1759 (cell)
Shipping Information
  • Standard shipping is 2-day (overnight for perishable items)
  • Orders received by 2 p.m. will be placed the same day
  • Shipping will be charged to your PO

Function Contact Info
Customer Service Hours: 5 a.m. – 5 p.m. PST
1-800-472-4646
@email
Sales Representative Andrew Vargas
1-510-205-8074
Shipping Information
  • Standard shipping is next day via FedEx/UPS
  • Orders received by 3 p.m. will be placed the same day
  • Standard shipping is included
  • Returns with authorization 
  • No restocking fee

Function Contact Info
Customer Service Technical Service:
Hours: 5 a.m. – 2 p.m. PST
1-800-262-4911, Option 3 product info
Account Information:
Hours: 5 a.m. – 3 p.m. PST
1-800-262-1640 opt 1 billing info
@email
Sales Representative Pat Rader
Shipping Information
  • Free standard shipping for SmartMart orders ($28 shipping fee for non-SmartMart orders)
  • Orders received by 4 p.m. will be placed the same day
  • Most items shipped overnight
Note: Customer #: 55094845

Function Contact Info
Customer Service Hours: 5:30 a.m. - 6 p.m. PST
1-800-457-3801 ext. 1
@email
Technical Support and Sales

Korey Griffin
1-800-457-3801 ext. 1290

Shipping Information
  • Labware ships complimentary FedEX ground
  • Orders received at SCBT by 3 p.m. PT will ship the same day
  • No returns on biological products
  • Labware is returnable, no restocking fee
  • All products are guaranteed for 1 year from the ship date

Function Contact info
Customer Service Hours: 5 a.m. – 5:30 p.m. PT
1-800-325-3010
@email
Account Manager

Suzie Shrestha
415-629-0435

Technical Product Support Hours: 5:00 a.m. – 4:00 p.m. PT
1-800-325-5832
@email
Shipping Information
  • Orders received by 1 p.m. PST will be placed the same day
  • Shipping charges apply: $3 for orders over $300, $18 for orders less than $300, $10 for overnight shipment and $60 for truck shipments (e.g., hazardous/explosive chemicals)
  • Most items take 4-5 days to be delivered with ground shipping 
  • Truck/ hazardous items can take up to 10 business days
  • No returns on refrigerated or frozen products
  • 20 percent restocking fee on approved returns
Note: Customer #: 49461979

Function Contact Info
Sales Representative Cindy Soto
1-510-602-8199
Shipping Information
  • Standard shipping is 4 – 8 weeks
  • Quickship items deliver in less than 3 weeks
  • Delivery/installation fee will be charged to your PO

Function Contact Info
Customer Service Hours: 8 a.m. - 5 p.m. PST
@email
Sales Representative Elisa Berney
1-415-296-6731 ext. 1032
Shipping Information
  • Standard shipping is free within the 48 contiguous United States
  • Return authorization required
  • 15 percent restocking fee
  • Open software may be returned only if defective and then only for replacement
  • Non-defective product returned for refund or exchange must be in original, unopened, new, re-sellable condition and accompanied by all original packaging, documentation and accessories
  • Shipping charges, if any, on original order are not refundable.

Function Contact Info
Customer Service Hours: 5 a.m. - 4 p.m. PST
1-973-579-7227 ext. 4971
@email
Shipping Information
  • Standard shipping FedEx or UPS Ground
  • Shipping will be charged to your PO
  • Orders received by 2 p.m. will be placed the same day
  • Returns allowed with authorization

Function Contact Info
Customer Service Hours: 5 a.m. - 4 p.m. PST
1-800-872-3847
Sales Representative Amir Majlessi
1-352-765-9367
Shipping Information
  • Standard freight included
  • Orders will be processed within 2 business days
  • Delivery time 3-5 business days for items in stock; 7-10 days for special orders
  • 15 percent restocking fee for returns

Function Contact Info
Customer Service 1-866-890-8229
@email
Sales Representative Sepeedeh Moin
1-925-699-3562
Shipping Information
  • Free standard shipping
  • Orders received by noon will be placed the same day
  • Returns with authorization

Function Contact Info
Account Manager
 
Dee Kim
1-408-781-1553 (cell)
 
Last Updated: Nov 30, 2022

Questions?

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