Resource

SmartMart Supplier Contacts and Shipping Information

This page provides SmartMart supplier contact and shipping information. Select a supplier name to see details.

Function	Contact Info
Customer Service	Hours: 5:30 a.m. to 6 p.m. PST 1-888-772-222
Sales Representative	Joan Schein 1-650-434-4663
Shipping Information	Abcam ships via FedEx Priority Orders processed by 5pm will be shipped the same day Fees: Standard blue ice shipments: $45 Dry ice shipments: $60 Non-dry ice kits: $49 Dry-ice kits: $60 Items can be returned within 7 days of receipt. 20 percent restocking fee

Function	Contact Info
Customer Service	Hours: 5 a.m. - 5 p.m. PST 1-800-227-9770 (life sciences) 1-800-829-4444 (test & measurement) @email
Inside Sales Representative	Ting Ye 1-510-557-5349
Shipping Information	Standard shipping is UPS Ground FedEx is used for overnight deliveries Shipping is charged to your PO Orders generally delivered in 2-3 days No returns unless arrives damaged

Function	Contact Info
Customer Service	Hours: 6 a.m. - 4 p.m. PST 1-800-800-2775 @email
Order Status	www.apple.com/orderstatus
Inside Sales Representative	Todd Woiwode 1-512-674-6802
Sales Representative	Silvia Herrero-Duvaras 1-408-425-3977
Shipping Information	Items ship FedEx Ground, UPS and DHL No fee for standard shipping

Function	Contact Info
Customer Service	1-877-246-5343 @email
Account Manager	Anisha Madhav 1-619-380-9002
Shipping Information	Standard shipping $35-50 ($35 standard, $40 for packages containing blue ice, $50 for kits) Dry ice shipping $50 Free shipping on orders over $1000 Orders received by 3 p.m. will be placed the same day Orders generally shipped via FedEx overnight, delivered by 10:30 a.m.

Function	Contact Info
Ordering/Technical Support	Hours: 8 a.m. - 5 p.m. PST 1-800-424-6723, Option 1, 1
Account Manager	Patrick Kelley 1-510-685-1597
Genomics Sales Specialist	Frida Salcedo 1-510-680-0890
Proteomics Sales Specialist	Patricia Anderson 1-510-418-7927
Shipping Information	Items ship via FedEx Orders received before 11 a.m. PST will be placed the same day Orders placed before 1 p.m. PST will ship the same day Orders $200 and above receive free shipping No packaging or hazardous fees

Function	Contact Info
Customer Service	Hours: 5:30 a.m. - 5 p.m. PST 1-877-616-CELL (2355) @email
Account Executive	Shawn Williamson 1-281-906-9369
Shipping Information	Shipping is a flat rate of $25 for all orders that are shipped ambiently All cold orders are a flat $34 rate

Function	Contact Info
Customer Service (including PO status, order tracking, technical support and returns within 30 days)	Hours: 5 a.m. - 5 p.m. PST 1-800-822-8965, option 4 Check PO Status Online
Account Manager	Claude Leasure 1-512-513-0153
Shipping Information	Free standard shipping, UPS Ground Returns within 30 days

Function	Contact Info
Customer Service	Hours: 7:30 a.m. - 5 p.m. PST 1-800-934-8114 @email
Sales Representative	Gil de Vega 1-669-454-0224
Shipping Information	Free standard shipping Hazmat and dry ice shipping will be charged Orders received by 3:30 p.m. PST will be placed the same day

Function	Contact Info
Customer Service	Hours: 5 a.m. – 6 p.m. PST 1-800-766-7000
Sr. Sales Representative	Michael Barbieri 1-925-895-1912
Shipping Information	Free standard shipping Orders received by 2 p.m. will be placed same day Returns with authorization

Function	Contact Info
Customer Service	1-510-782-2040 or 1-800-426-9097
Sales Representative	Roger Pytlewski 1-510-409-1932 (cell)
Shipping Information	Free standard shipping Items delivered on Thursdays only Orders received by noon on Tuesday will be delivered on Thursday

Function	Contact Info
Customer Service	Hours: 7 a.m. – 3:30 p.m. PST 1-800-986-2289 @email
Sales Representative	Shaun McFadden 1-800-800-0019 ext. 33178
Shipping Information	Free standard shipping, UPS ground Orders received by 4 p.m. will be placed the same day Returns are allowed (more info) Stanford's account number is 7023

Function	Contact Info
Customer Service Branch 567	Henry Tran Branch Manager 1-408-674-2148
On Site Specialist (on campus assistance)	Timothy Jones 1-650-581-7523
Account Manager for Large Projects/Commodity Spend	Peter Chu 1-408-564-3627 (cell)
Shipping Information	Free standard shipping Orders received by 3:30 p.m. will be placed the same day
Note: When you call Customer Service, have your account number (#810111468) available.

Function	Contact Info
Customer Service and Order Related Questions	1-800-727-5472 @email
Inside Sales Representative	Alice Daniel 1-505-206-0803
Sales Representative	Janice Osborne 1-505-415-7113
Shipping Information	Free standard UPS shipping is included Items generally deliver 5-7 days after production

Function	Contact Info
Customer Service	Hours: 7 a.m. - 6 p.m. PST 1-800-809-4566 option 2 @email
Customer Service Rep	Adriana Gutierrez 1-858-736-3826
Sales Representative	Chris Gates 1-831-595-4438 (cell)
Inside Sales Representative	Bridget Martin 1-858-736-8061
Shipping Information	Standard shipping is next day Fedex No shipments on Friday Shipping charges and insurance charges will be charged to your PO Shipping charges within California: $25 minimum, 2 percent for orders under $100K, 1 percent for orders over $100K Other shipments: $25 minimum, 4 percent for orders <$50K, 2 percent for orders $50K-$100K, 1 percent for orders >$100K Products have a 1-5 week lead time No returns allowed 3 weeks notice to change or cancel an order

Function	Contact Info
Customer Service	Hours: 4:30 a.m. – 4 p.m. PST 1-800-328-2661 or 1-319-626-8403 @email
Sales Representative	Kanan Pujara 1-408-338-7214
Shipping Information	Standard shipping is via FedEx/UPS Standard shipping charge of $11.25 Orders received by 8pm will be placed the same day

Function	Contact Info
Account Representative	Ben Simon 1-919-908-5470
Technical Support	1-800-426-7378
Shipping Information	Free standard ground shipping

Function	Contact Info
Customer Service	Hours: 5 a.m. - 5 p.m. PST 1-800-955-6288, Option 1 @email
Sales Representative	Alexis Haddjeri-Hopkins 1-415-916-8815
Technical Service	1-800-955-6288, Option 4
Shipping Information	Standard shipping is via UPS Orders received by 2 p.m. PST will be placed the same day Shipping will be charged to your PO

Function	Contact Info
Customer Service	Hours: 7:30 a.m. - 5 p.m. PT 1-800-660-2066 @email
On-Site Manager	Omar Blow 1-650-444-4151 Call Omar when you have problems with cylinders, or need an emergency delivery
Shipping Information	Standard delivery charge $25 Standard Delivery is 1-3 business days for most (standard) gases Delivery timeframes for non-standard gases, equipment etc. will be provided with quote

Function	Contact Info
Customer Service	Hours: 7 a.m. - 6 p.m. PST 1-562-692-5911 or 1-609-689-3000 @email
Sales Representative	Shaune Kelly Sales Manager 1-562-695-2449 ext. 1217 or 1-562-463-1217
Shipping Information	Standard shipping is next day Orders received by 6 p.m. will be placed the same day Freight is charged to your PO: Ground published rates less 5 percent

Function	Contact Info
Customer Service	Hours: 5 a.m. - 4 p.m. PST (Mon - Fri) 1-800-633-5463 EducationAndResearch@medline.com
Account Representative	Brian Cook 415-203-5830
Shipping Information	Free freight on orders more than $150 and shipping direct from Medline. The cutoff time for orders to ship same day is at noon.

Function	Contact Info
Customer Service	Hours: 7:30 a.m. – 4:30 p.m. PST 1-800-263-9275 ext. 86361 or 1-650-812-6300
Inside Sales Representative	Marcy Koppenhaver 1-800-263-9275 ext. 86361 or 1-650-812-6300
Sales Representative	Missy Covello-Blank Cell: 1-408-921-2280 Office: 1-800-263-9275 ext. 22964
Shipping Information	Free standard shipping UPS Blue Orders received by 3 p.m. will be placed the same day

Function	Contact Info
Customer Service	Hours: 6 a.m. - 5 p.m. PST 1-800-632-5227 or 1-800-NEB-LABS @email
Sales Representative	Scott Hansen 1-415-317-1397
Shipping Information	Free standard shipping on orders over $350 $19.95 shipping fee on orders under $350 Orders received by 5 p.m. will be placed the same day Most items ship FedEx next day

Function	Contact Info
Customer Support – Transaction Questions and Issues	Hours: 5 a.m. – 7 p.m. PST 1-888-263-3423 @email
Program Manager	Tamela Fortie 1-925-395-6777
Logo and Custom products	Donna Carranza 1-951-970-2125
Shipping Information	Orders approved by 4:30 p.m. PST will be placed the same day No charge for standard shipping Most items delivered next day Special order furniture takes 2-6 weeks

Function	Contact Info
Customer Service	Hours: 6 a.m. – 3 p.m. PT (Mon - Fri) 1-800-356-9526, ext. 2 @email
Sales Rep	Sean Woods 1-530-760-7341
Shipping	Shipping is free on orders over $2,000. Shipping price varies if product requires Dry Ice or Room Temp shipping. Dry Ice shipments generally arrive next day if order is received by 3 p.m. PST. Room Temp shipments generally arrive in 2 business days.

Function	Contact Info
Customer Service	Hours: 6 a.m. - 5 p.m. PST 1-800-426-8157, Option 1 @email
Sales Representative	Julie Chen 1-800-426-8157 ext. 22578 or 1-408-203-1759 (cell)
Shipping Information	Standard shipping is 2-day (overnight for perishable items) Orders received by 2 p.m. will be placed the same day Shipping will be charged to your PO

Function	Contact Info
Customer Service	Hours: 5 a.m. – 5 p.m. PST 1-800-472-4646 @email
Sales Representative	Andrew Vargas 1-510-205-8074
Shipping Information	Standard shipping is next day via FedEx/UPS Orders received by 3 p.m. will be placed the same day Standard shipping is included Returns with authorization No restocking fee

Function	Contact Info
Customer Service	Technical Service: Hours: 5 a.m. – 2 p.m. PST 1-800-262-4911, Option 3 product info Account Information: Hours: 5 a.m. – 3 p.m. PST 1-800-262-1640 opt 1 billing info @email
Sales Representative	Pat Rader
Shipping Information	Free standard shipping for SmartMart orders ($28 shipping fee for non-SmartMart orders) Orders received by 4 p.m. will be placed the same day Most items shipped overnight
Note: Customer #: 55094845

Function	Contact Info
Customer Service	Hours: 5:30 a.m. - 6 p.m. PST 1-800-457-3801 ext. 1 @email
Technical Support and Sales	Korey Griffin 1-800-457-3801 ext. 1290
Shipping Information	Labware ships complimentary FedEX ground Orders received at SCBT by 3 p.m. PT will ship the same day No returns on biological products Labware is returnable, no restocking fee All products are guaranteed for 1 year from the ship date

Function	Contact info
Customer Service	Hours: 5 a.m. – 5:30 p.m. PT 1-800-325-3010 @email
Account Manager	Darae Jun, PhD 1-925-216-5523 @email
Technical Product Support	Hours: 5:00 a.m. – 4:00 p.m. PT 1-800-325-5832 @email
Shipping Information	Orders received by 1 p.m. PST will be placed the same day Shipping charges apply: $3 for orders over $300, $18 for orders less than $300, $10 for overnight shipment and $60 for truck shipments (e.g., hazardous/explosive chemicals) Most items take 4-5 days to be delivered with ground shipping Truck/ hazardous items can take up to 10 business days No returns on refrigerated or frozen products 20 percent restocking fee on approved returns
Note: Customer #: 49461979

Function	Contact Info
Sales Representative	Stacey Swain
Shipping Information	Standard shipping is 4 – 8 weeks Quickship items deliver in less than 3 weeks Delivery/installation fee will be charged to your PO

Function	Contact Info
Customer Service	Hours: 8 a.m. - 5 p.m. PST @email
Sales Representative	Elisa Berney 1-415-296-6731 ext. 1032
Shipping Information	Standard shipping is free within the 48 contiguous United States Return authorization required 15 percent restocking fee Open software may be returned only if defective and then only for replacement Non-defective product returned for refund or exchange must be in original, unopened, new, re-sellable condition and accompanied by all original packaging, documentation and accessories Shipping charges, if any, on original order are not refundable.

Function	Contact Info
Customer Service	Hours: 5 a.m. - 4 p.m. PST 1-973-579-7227 ext. 4971 @email
Shipping Information	Standard shipping FedEx or UPS Ground Shipping will be charged to your PO Orders received by 2 p.m. will be placed the same day Returns allowed with authorization

Function	Contact Info
Customer Service	Hours: 5 a.m. - 4 p.m. PST 1-800-872-3847
Sales Representative	Amir Majlessi 1-352-765-9367
Shipping Information	Standard freight included Orders will be processed within 2 business days Delivery time 3-5 business days for items in stock; 7-10 days for special orders 15 percent restocking fee for returns

Function	Contact Info
Customer Service	1-866-890-8229 @email
Sales Representative	Sepeedeh Moin 1-925-699-3562
Shipping Information	Free standard shipping Orders received by noon will be placed the same day Returns with authorization

Function	Contact Info
Account Manager	Dee Kim 1-408-781-1553 (cell)

Last Updated: May 3, 2023

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