Resource

SmartMart Supplier Contacts and Shipping Information

This page provides SmartMart supplier contact and shipping information. Select a supplier name to see details.

SmartMart orders are communicated to suppliers via EDI (electronic data interchange) and are invoiced to Stanford's Accounts Payable by EDI.

Function	Details
Customer Service	888-772-222 Hours: 5:30 a.m. to 6 p.m. PT
Contacts	Joan Schein Sales Representative 650-434-4663
Shipping Information	Shipping cost: Standard blue ice shipments: $45 Dry ice shipments: $60 Non-dry ice kits: $49 Dry-ice kits: $60 Orders processed by 5 p.m. will be shipped the same day Returns: Items can be returned within 7 days of receipt, with a 20 percent restocking fee

Function	Details
Customer Service	800-227-9770 (life sciences) 800-829-4444 (test & measurement) @email Hours: 5 a.m. to 5 p.m. PT
Contacts	Ting Ye Sales Representative 510-557-5349
Shipping Information	Orders generally delivered in 2-3 days Only damaged items are eligible to be returned.

Function	Details
Customer Service	800-800-2775 @email Hours: 6 a.m. to 4 p.m. PT
Contacts	Todd Woiwode Inside Sales Representative 512-674-6802
Shipping Information	No fee for standard shipping

Function	Details
Customer Service	877-246-5343 @email
Contacts	Anisha Madhav Account Manager 619-380-9002
Shipping Information	Shipping cost: $35 standard $40 for packages containing blue ice $50 for kits $50 for dry ice shipping Free shipping on orders over $1000 Orders received by 3 p.m. PT will be placed the same day Orders generally shipped via FedEx overnight, delivered by 10:30 a.m.

Function	Details
Customer Service	800-424-6723 @email Hours: 8 a.m. to 5 p.m. PT
Contacts	Patrick Kelley Account Manager 510-685-1597 Chelsea McCallister Instrument Specialist 510-806-5689
Shipping Information	Orders $200 and above receive free shipping No packaging or hazardous fees Orders placed before 1 p.m. PT will ship the same day

Function	Details
Customer Service	877-616-2355 @email Hours: 5:30 a.m. to 5 p.m. PT
Contacts	Shawn Williamson Account Executive 281-906-9369
Shipping Information	Shipping cost: $25 flat rate for all orders that are shipped ambiently $34 flat rate for cold orders

Function	Details
Customer Service	800-822-8965, option 4 Check PO Status Online Hours: 5 a.m. to 5 p.m. PT
Contacts	Alexander Gutierrez Account Manager 512-513-0112
Shipping Information	Free standard shipping Returns accepted within 30 days

Function	Details
Customer Service	800-766-7000 Hours: 5 a.m. to 6 p.m. PT
Contacts	Michael Barbieri Sales Representative 925-895-1912
Shipping Information	Free standard shipping Orders received by 2 p.m. PT will be placed same day Returns allowed with authorization

Function	Details
Customer Service	510-782-2040
Contacts	Roger Pytlewski Sales Representative 510-409-1932
Shipping Information	Free standard shipping Items delivered on Thursdays only Orders received by noon PT on Tuesday will be delivered on Thursday

Function	Details
Customer Service	800-986-2289 Account number: 7023 @email Hours: 7 a.m. to 3:30 p.m. PT
Contacts	Shaun McFadden Sales Representative 800-800-0019, ext. 33178
Shipping Information	Free standard shipping Orders received by 4 p.m. PT will be placed the same day Returns allowed with authorization

Function	Details
Customer Service	800-472-4643 Account number: 810111468
Contacts	Ala Vasquez Account Representative 415-629-8326
Shipping Information	Free standard shipping Orders received by 3:30 p.m.PT will be placed the same day

Function	Details
Customer Service	800-727-5472 @email
Contacts	Isabella De Jesus Sales Representative 505-415-7124
Shipping Information	Free standard shipping

Function	Details
Customer Service	800-809-4566 option 2 @email Hours: 7 a.m. to 6 p.m. PT
Contacts	Chris Gates Sales Representative 831-595-4438
Shipping Information	Standard shipping is next day Fedex Shipping costs within California: $25 minimum, 2 percent for orders under $100K, 1 percent for orders over $100K No shipments on Friday Products have a 1-5 week lead time No returns allowed

Function	Details
Customer Service	319-626-8403 @email Hours: 4:30 a.m. to 4 p.m. PT
Contacts	Kanan Pujara Sales Representative 408-338-7214
Shipping Information	Standard shipping charge of $11.25 Orders received by 8 p.m. will be placed the same day

Function	Details
Customer Service	800-426-7378
Contacts	Ben Simon Account Representative 919-908-5470
Shipping Information	Free standard ground shipping

Function	Details
Customer Service	800-955-6288, Option 1 @email Hours: 5 a.m. to 5 p.m. PT
Contacts	Alexis Haddjeri-Hopkins Sales Representative 415-916-8815
Shipping Information	Orders received by 2 p.m. PT will be placed the same day

Function	Details
Customer Service	800-660-2066 @email Hours: 7:30 a.m. to 5 p.m. PT
Contacts	Omar Blow On-Site Manager 650-444-4151
Shipping Information	Standard delivery charge $25 1-3 business days for standard products

Function	Details
Customer Service	562-692-5911 @email Hours: 7 a.m. to 6 p.m. PT
Contacts	Shaune Kelly Sales Manager 562-695-2449, ext. 1217
Shipping Information	Standard shipping is next day Orders received by 6 p.m. will be placed the same day

Function	Details
Customer Service	800-633-5463 @email Hours: 5 a.m. to 4 p.m. PT
Contacts	Brian Cook Account Representative 415-203-5830
Shipping Information	Free shipping on orders more than $150 and shipping direct from Medline. Orders received by noon PT will be shipped the same day.

Function	Details
Customer Service	650-812-6300 Hours: 7:30 a.m. to 4:30 p.m. PT
Contacts	Jose Ramirez
Shipping Information	Free standard shipping Orders received by 3 p.m. will be placed the same day

Function	Details
Customer Service	800-632-5227 @email Hours: 6 a.m. to 5 p.m. PT
Contacts	Scott Hansen Sales Representative 415-317-1397
Shipping Information	Free standard shipping on orders over $350 $19.95 shipping fee on orders under $350 Orders received by 5 p.m. will be placed the same day

Function	Details
Customer Support	888-263-3423 @email Hours: 5 a.m. to 7 p.m. PT
Contacts	Gabriel Garza Program Manager 512-399-4658
Shipping Information	Free standard shipping Orders approved by 4:30 p.m. will be placed the same day Most items delivered next day

Function	Details
Customer Service	800-356-9526, ext. 2 @email Hours: 6 a.m. to 3 p.m. PT
Contacts	Sean Woods Sales Representative 530-760-7341
Shipping Information	Free shipping on orders over $2,000. Dry Ice orders received by 3 p.m. PT generally arrive next day. Room temperature shipments generally arrive in 2 business days.

Function	Details
Customer Service	800-426-8157 @email Hours: 6 a.m. to 5 p.m. PT
Contacts	Julie Chen Sales Representative 800-426-8157 ext. 22578
Shipping Information	Standard shipping is 2-day (overnight for perishable items) Orders received by 2 p.m. will be placed the same day

Function	Details
Customer Service	@email 855-QUARTZY (782-7899) Quartzy Help Center
Contacts	Gabe Howell Stanford Account Manager 213-453-4584
Shipping Information	Free Standard Shipping Next day delivery for items that ship from our CA warehouse Returns allowed with authorization

Function	Details
Customer Service	800-472-4646 @email Hours: 5 a.m. to 5 p.m. PT
Contacts	Mahbubul Chowdhury Sales Representative 408-540-9326
Shipping Information	Free standard next day shipping Orders received by 3 p.m. PT will be placed the same day Returns allowed with authorization No restocking fee

Function	Details
Customer Service	800-262-4911 Customer #: 55094845 indianapolis.bmbcustomerservice@roche.com Hours: 5 a.m. to 2 p.m. PT
Contacts	Pat Rader Sales Representative
Shipping Information	Free standard shipping Orders received by 4 p.m. will be placed the same day Most items shipped overnight

Function	Details
Customer Service	800-457-3801, ext. 1 @email Hours: 5:30 a.m. to 6 p.m. PT
Contacts	Korey Griffin Technical Support and Sales 1-800-457-3801, ext. 1290
Shipping Information	Labware ships free Orders received by 3 p.m. PT will ship the same day No returns on biological products Labware is returnable, no restocking fee All products are guaranteed for 1 year from the ship date

Function	Details
Customer Service	800-325-3010 Customer number: 49461979 @email Hours: 5 a.m. to 5:30 p.m. PT
Contacts	Darae Jun, PhD Account Manager 925-216-5523
Shipping Information	Shipping costs: $3 for orders over $300 $18 for orders less than $300 $10 for overnight shipment $60 for truck shipments (e.g., hazardous/explosive chemicals) Orders received by 1 p.m. PT will be placed the same day Most items take 4-5 days to be delivered with ground shipping Truck/ hazardous items can take up to 10 business days No returns on refrigerated or frozen products 20 percent restocking fee on approved returns

Function	Details
Contacts	Stacey Swain Sales Representative
Shipping Information	Standard shipping is 4 to 8 weeks

Function	Details
Customer Service	Hours: 8 a.m. to 5 p.m. PT @email
Contacts	Elisa Berney Sales Representative 415-296-6731, ext. 1032
Shipping Information	Free standard shipping Returns allowed with authorization; 15 percent restocking fee Open software may be returned only if defective and then only for replacement Non-defective product returned for refund or exchange must be in original, unopened, new, re-sellable condition and accompanied by all original packaging, documentation and accessories

Function	Details
Customer Service	833-544-7447 @email Hours: 7:30 a.m. to 5 p.m. PT
Contacts	Gil de Vega Sales Representative 669-454-0224
Shipping Information	Free standard shipping Hazmat and dry ice shipping will be charged Orders received by 3:30 p.m. PT will be placed the same day

Function	Details
Customer Service	973-579-7227 ext. 4971 @email Hours: 5 a.m. to 4 p.m. PT
Shipping Information	Standard shipping Orders received by 2 p.m. PT will be placed the same day Returns allowed with authorization

Function	Details
Customer Service	800-872-3847 Hours: 5 a.m. to 4 p.m. PT
Contacts	Amir Majlessi Sales Representative 352-765-9367
Shipping Information	Free standard shipping Orders will be processed within 2 business days Delivery time 3-5 business days for items in stock; 7-10 days for special orders 15 percent restocking fee for returns

Function	Details
Customer Service	866-890-8229 @email
Contacts	Dawn Smith Sales Representative 510-617-7356
Shipping Information	Free standard shipping Orders received by noon will be placed the same day Returns allowed with authorization

Last Updated: Nov 22, 2023

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