An FAQ on Amazon Business in iProcurement

What if I have a pending order appearing under "Your Orders" even though my requisition has not been approved and sent to Amazon?

You will now see an order under Your Orders in Amazon Business even if the order is still pending approval. "This order is pending approval" will appear on the order indicating it has not been sent to Amazon for fulfillment. The order will remain in your order history for 7 days as "pending" until the approved PO is received from the procurement platform.

If the approved PO is not received within 7 days from the checkout or the order falls into any of the previously mentioned exceptions, the order will be cancelled from your order history.


How will I know when I'll receive my order?

After completing your order, you will receive a confirmation email that will state the order's "Estimated Delivery Date" and "Your Shipping Speed" (e.g., 2-Day Shipping).

To view and track your orders, access your Amazon Business account from iProcurement. Select Hello <Your Name> Account for Business and navigate to Your Orders. You can also customize reports of your order history in Business Analytics from the menu in the upper right corner of your home screen.


How can I change my "Ship To" address?

On the checkout page, Amazon Business will reference either your office address or a default Stanford University Address. Please ignore and proceed with checkout if your delivery destination is in the same state and ZIP code, since these addresses only drive the delivery speed options and not the actual delivery address. During checkout in iProcurement you will provide the accurate delivery ship-to-address prior to the approved purchase order being sent to Amazon Business. Before placing an order, you can set up your favorite deliver to locations and contacts using iProcurement Preferences.


Why doesn't my order receive free shipping?

As with Amazon.com, only Prime-eligible items (shipped and fulfilled by Amazon) are eligible for free 2-day shipping. Amazon is regularly making updates and improvements to the number of items eligible for free Prime shipping.


What is an Add-On Item?

Add-On items are typically low-dollar items that only qualify for free Prime shipping when added to a larger order.


Can I expedite shipping?

Items that are eligible for expedited shipping will have the option to expedite for an additional cost during the Amazon Business Checkout process. Eligibility is dependent on availability from the seller, whether it is shipped by Amazon or by a Third-Party Seller.


How do scheduled deliveries carry over to iProcurement?

Scheduled deliveries can be selected on Amazon Business, but they will not carry over to iProcurement. If Amazon receives the PO within 7 days, they will consider the delivery date you selected at the time of PunchOut. The email order confirmation will clearly show this information.


Are all products offered on Amazon.com available on Amazon Business?

Some features that are offered on Amazon.com are not yet available through Amazon Business. Amazon will continue to add goods and services available including: 

  • Amazon Restaurants
  • Amazon Fresh
  • Amazon Home Services
  • Bundled product offerings
  • All electronic and physical gift cards
  • Digital Content, including Kindle eBooks, music, software and video games
  • Subscriptions including subscribe and save

If any of these features are important to you, we want to hear from you

How do I return a product?

Purchases can be returned for a refund within 30 days of shipment.

To return an item, access your Amazon Business account from iProcurement. Select <Your Name> Account for Business and navigate to Your Orders. Select Return or Replace items.

Please note: Return policies on items shipped and sold by a third-party seller from within the Amazon Marketplace may vary. Use the Contact Us link at the bottom of any page to reach Amazon Business Customer Support for more information about third-party returns.

To reach Amazon Customer Service, log into Amazon Business through iProcurement, select the Contact Us link from the bottom of any page, identify the type of issue you need help with and select Email, Phone or Chat when available.

Who do I contact for assistance in using Amazon Business and iProcurement?

If you have specific questions related to using Amazon Business and iProcurement, submit a Support Request to the Financial Support Center.


How do I contact Amazon Business Customer Service?

To reach Amazon Customer Service, log into Amazon Business through iProcurement, select the Contact Us link at the bottom of the page, identify the type of issue you need help with and select Email, Phone or Chat when available.

Questions?

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