This page provides instructions for how to return purchased goods.
Return Goods
Before You Start
Confirm how the order was placed and proceed.
Be aware that:
- Suppliers charge a restocking fee
- Suppliers may have limits on when a return must be initiated. Please work directly with the selected supplier.
- Certain items may not be returnable
- For software licensing, it may be required to fill out and sign a form guaranteeing that the product will not be in use
- Suppliers may not allow returns for opened or used products
Stanford may be expected to pay for any return shipping charges. An exception may occur if the return is due to a vendor error.
Amazon Purchases can be returned for a refund within 30 days of shipment.
- To return an item, access your Amazon Business account from iProcurement. Select <Your Name> Account for Business and navigate to Your Orders. Select Return or Replace items.
- To reach Amazon Customer Service, log into Amazon Business through iProcurement, select the Contact Us link from the bottom of any page, identify the type of issue you need help with, and select Email, Phone, or Chat when available.
- Chat with Amazon Customer Service or call (866) 486-2360
Return policies on items shipped and sold by a third-party seller from within the Amazon Marketplace may vary. Use the Contact Us link at the bottom of any page to reach Amazon Business Customer Support for more information about third-party returns.
For Standard Purchase orders contact the vendor directly to return a product. If not able to contact, Submit a Support Request if you are unable to contact the vendor .
For SmartMart contact the supplier's customer service department to initiate the return and consult the records for a supplier name. When returning a Smartmart purchase, refer to SmartMart Supplier Contacts and Shipping Information for contact information and return advice.
- Go to ofweb.stanford.edu
- Enter your SUNet ID and Password
- Select SU Internet Procurement
The order must not be cancelled. In order to apply the credit, the order must remain open.
- Select the Receiving tab
- On the Receipt Details page, select Return items
- Enter the quantity being returned
- Select Submit
- The supplier will issue a credit to offset the original invoice minus any restocking or shipping charges.
- If an item was damaged during shipping, or not received, contact the vendor to obtain the correct item.
- If returning the item and not receiving a replacement on the same purchase order, consider cancelling or finally closing the purchase order. For more information, refer to Topic Overview: Manage Commitments.