Cardholders, managers, or financial approvers can reactivate a suspended Purchasing Card (PCard) or Travel Card (TCard) using the Credit Card Profiles Change Request tool. Reactivation may be appropriate after an employee returns from leave or once suspension requirements have been met.
Learn more in Topic Overview: Stanford Purchasing Cards (PCard) and Topic Overview: Stanford Travel Cards (TCard).
How To Reactivate a Suspended PCard or Travel Card
Before You Start
- For cards suspended due to employee leave, ensure the employee has returned from leave and is ready to resume card use.
- For cards suspended due to force cleared transactions:
- View suspended card details and confirm the 60-day suspension period has ended. Learn more in How To Find Suspended Credit Cards
- Complete these requirements:
- Clear all outstanding PCard or TCard transactions on the card
- Retake required PCard or TCard training
- Complete and sign a Credit Card Reactivation Attestation form approved by a key finance contact in the cardholder's school or budget unit
- Go to Oracle Financials
- Select Login
- Enter SUNet ID and password, if prompted
- Select SU Inquiry Tools and Forms from Navigator
- Select Credit Card Profiles Change Request
- Select the Card Profiles tab
- Review current profile information for all available PCard and TCard accounts to ensure fields are accurate
- Locate card profile to reactivate
- Select View/Change for the applicable card
- Select Change in the Card Status field
- Select Active to reactivate suspended card
- Attach the signed and approved Credit Card Reactivation Attestation form to the transaction (not required for leaves of absence)
- Select the appropriate approver for the request under the Change to be approved by field
- Select the Submit Change Request button
What Happens Next?
- Designated approvers receive an email notification with instructions for reviewing and approving the request.
- Once all approvers have approved the request, Card Administration (Card Admin) processes the reactivation and notifies the requester.