When a previously claimed unidentified university receipt (check, ACH, or wire) or branch deposit (cash or check) must be corrected or reversed—for example, if the claim was made in error, the receipt needs reallocation to different PTAE/PFO accounts, or duplicate or incorrect information is discovered. Unclaiming returns the record to an unclaimed status so it can be corrected or reassigned. Learn more in the Topic Overview: Deposit Cash and Checks.
Unclaim Unidentified Receipts and Branch Deposits
Before You Start
- Only the person who originally submitted the claim in the Deposits and Receipts Manager system can unclaim (reverse) that claim.
- If the intent is to change the claimed amount or the PTAE/PFO account allocation, the user must first unclaim their original claim and then reclaim the receipt with the corrected amount and allocations. Learn more in the How To: Claim Unidentified Receipts and Branch Deposits.
- Claims may be full or partial and may span multiple PTAE/PFO accounts; the user should identify which portion(s) they submitted before processing the unclaim.
- Have the transaction details ready (statement date, bank transaction number, original and claimed amounts, deposit type, originator, and any receipt or deposit slip) to locate and reprocess the receipt.
- Go to Oracle Financials
- Select Login
- Enter SUNet ID and password, if prompted
- Select SU CM Deposits and Receipts Manager
- Select My Claims to view all claimed transactions
- Enter search criteria to narrow the search results
The default view is all unidentified receipts and branch deposits
- Select Branch Deposit from the Deposit Type drop-down
- Select the Statement Date From and Statement Date To so that the range spans at least 30 days and includes the deposit date
- Enter Originator using all or part of the company/organization name to narrow results
- Enter minimum and maximum values in the Amount From and Amount To fields to allow for fees that may have been deducted or added
For example, for an expected $4,000 deposit, enter Amount From = $3,900 and Amount To = $4,100 - Select Search
- Leave the Deposit Type field blank
- Select the Statement Date From and Statement Date To so that the range spans at least 30 days and includes the date you believe Stanford received the funds
- Enter Originator using all or part of the company/organization name to narrow results
- In the Amount From and Amount To fields, enter a range of amounts for the receipt you are searching for
- Select Search
- Locate the receipt or branch deposit in the search results
- Verify that the following transaction details match the receipt or branch deposit: Statement Date, Original Amount, Claimed Amount, Amount Available to Claim, Bank Transaction Number, Deposit Type, Originator, and Details
If you cannot find a matching receipt, submit a Claim Missing, Unidentified Funds or Branch Deposits support request. - Select Unclaim link in the Action column
- Select Unclaim link from the Unclaim PFO or PTAE pop-up window
- Select OK or Cancel from the Proceed to Unclaim? pop-up window
Close the page to return to the Claim Branch Deposit / Unidentified Receipt page
Unclaimed transactions are removed from the My Claims page, and the unidentified receipt or branch deposit is reversed and available for claiming from the Claim Branch Deposit / Unidentified Receipt page.
Unclaiming a transaction posts a debit (reversal) to the PTAE or PFO specified on the original claim and triggers an Oracle notification. The claim is removed from the My Claims search page, and the unidentified receipt or branch deposit is returned to the Claim Branch Deposit / Unidentified Receipt page for re‑claiming.
The debit posts immediately in Oracle Financials and will be visible in Oracle Business Intelligence (OBI) financial reports on the next business day.
To resubmit a claim with a different amount or PTAE/PFO account allocation, learn more in the How To: Claim Unidentified Receipts and Branch Deposits.