Immediate Assistance

For help with a travel reservation, contact the Stanford Travel booking channel used to make the reservation:

Link to Booking Channel Support by phone Email support
Egencia

24 hours a day:
1-417-520-4735 or
1-877-219-1159

stanford@customercare.egencia.com
Monday through Friday, 5 a.m. to 5 p.m. PST
FCM (formerly Casto)
Agent assistance only, no online booking available
24 hours a day:
1-408-239-4465 or
1-888-700-6065
Stanfordtravel@us.fcm.travel
Monday through Friday, 8 a.m. to 5:30 p.m. PST
StudentUniverse

24 hours a day:
1-617-321-3165

For group travel:
1-617-321-3107
Monday through Friday, 7 a.m. to 5 p.m. PST

travel@studentuniverse.com
Monday through Friday, 7 a.m. to 5 p.m. PST
United Corporate Direct (UCD)
You must already be enrolled to book on united.com or the United Airlines app
24 hours a day:
1-800-864-8331
(For assistance with UCD reservations that have already been booked)
ucdhelp@united.com
(For assistance accessing UCD rates. Response to emails will be sent within 24 hours Monday through Friday.)

General Travel Support

For general help with the Stanford Travel program, please submit a Support request or select one of these options:

To speak with a member of the Stanford Travel team, please call 1-650-497-1214, Monday through Friday, between 8 a.m. and 5 p.m. PST.