Immediate Assistance
For help with a travel reservation, contact the Stanford Travel booking channel used to make the reservation:
| Link to Booking Channel | Support by phone | Email support |
|---|---|---|
| Egencia |
24 hours a day: |
stanford@customercare.egencia.com Monday through Friday, 5 a.m. to 5 p.m. PST |
| FCM (formerly Casto) Agent assistance only, no online booking available |
24 hours a day: 1-408-239-4465 or 1-888-700-6065 |
agent@us.fcm.travel Monday through Friday, 8 a.m. to 5:30 p.m. PST |
| StudentUniverse |
Emergency assistance: Contact the travel services team: |
travel@studentuniverse.com Monday through Friday, 7 a.m. to 5 p.m. PST |
| United Corporate Direct (UCD) You must already be enrolled to book on united.com or the United Airlines app |
24 hours a day: 1-800-864-8331 (For assistance with UCD reservations that have already been booked) |
ucdhelp@united.com (For assistance accessing UCD rates. Response to emails will be sent within 24 hours Monday through Friday.) |
General Travel Support
For general help with the Stanford Travel program, please submit a Support request or select one of these options:
- Get Assistance with the Travel Policy
- Get Assistance with the Expense Reimbursements System
- Get Assistance with the Stanford Travel Program
- Request a Stanford Travel Training Session
- Get Assistance with an Egencia or FCM (formerly Casto) Profile
To speak with a member of the Stanford Travel team, please call 1-650-497-1214, Monday through Friday, between 8 a.m. and 5 p.m. PST.
