On occasion, users may experience issues logging in to the Oracle Financials system depending upon the browser used. To minimize log in issues, please follow University IT recommended browsers by application. Firefox is the current recommended browser for Oracle Financials system users. This page describes common browser issues and steps you can take to resolve the issue.
Common Browser Issues and Resolution
| Item | Issue Description | Resolution |
|---|---|---|
| 1 | Some users may get an error message upon clicking Login on the Oracle Landing Page. | To resolve this issue, try:
Refer to University IT knowledge article How to Clear Your Cache and Cookies. |
| 2 | Some users encounter a "Blue Oracle Login Screen" when trying to access Oracle Financials. | To resolve:
|
| 3 | Some Mac users are unable to access Oracle Financials using Safari browser. | To resolve this issue, users may:
|
| 4 | Oracle Financials does not support the new Firefox browser "Firefox Quantum 57." | Firefox users should be using "Firefox ESR 91.x", and should upgrade to the Firefox ESR version 91.x to use Oracle Financials. |
| 5 | Oracle brings up the home page but the Navigator list on the left is blank. | To resolve:
|
| 6 | An upgrade to the Google Chrome browser, renders it incompatible with ordering from Amazon Business and SmartMart in Oracle Financials. | To resolve:
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| 7 | The upgrade to the Mac Operating System, "Big Sur" 11.x, is not supported for Core Applications (e.g., Oracle Labor Distribution, Sunflower Assets, other Core Oracle Modules). | To resolve:
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Additional Help
- Technical Assistance: If you need further assistance with browser maintenance, contact the University IT Help Desk at 650-725-HELP(4357) or submit a service request.
- See Oracle Basics Guide for help with Oracle Financials.
