Resources: Student Refund Direct Deposit – Frequently Asked Questions

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When will my direct deposit online entry take effect?

Direct deposit information is updated nightly for information entered by midnight. The next refund processed will be deposited directly to your bank account and your new information will take effect next business day.

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I have direct deposit set up for my payroll payments. Must I enroll separately to have my student refund or fellowship stipend directly deposited to my checking or saving account?

The Direct Deposit profile information you enter in AXESS is used for all payments processed by Stanford University. This includes student refunds, payroll, monthly fellowship stipends and reimbursements. Therefore you do not need to set up a separate direct deposit.

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My checkbook was lost / stolen. How do I cancel my direct deposit?

Please reference the Cancel Direct Deposit section of Quick Steps: Enroll / Update / Cancel Direct Deposit. Any future student account refunds you may be eligible for will be issued via paper check until you re-enroll in direct deposit.

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I closed / changed my bank account, but did not update my direct deposit information. Now I have not received my last student account refund. What do I do?

University Cashier's Office receives notification of a rejected direct deposit 1 - 3 business days after the deposit is sent. After receiving this notification, you will receive an email informing you of the reject with instructions about what to do. To ensure that your next student account refund is issued via direct deposit, please update your direct deposit profile with your new bank information. Reference the Update Direct Deposit section of Quick Steps: Enroll / Update / Cancel Direct Deposit.

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Why isn't the refund showing in my bank account?

  • There may be a 1-2 day delay because the direct deposit process is not yet complete.
  • Confirm accuracy of the bank account information you entered in the direct deposit profile in AXESS. Make corrections if there are any errors. Reference Quick Steps: Enroll / Update / Cancel Direct Deposit.
  • Contact your Student Services Specialist in Student Financial Services to discuss how to obtain your refund.
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Can I have my student refund that is issued via direct deposit go to more than one bank account?

Direct deposit is available for up to two bank accounts. You may elect a single direct deposit bank account, a percentage split to two bank accounts, or a flat dollar amount to one bank account with the balance deposited to a second bank account.

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I no longer have AXESS privileges, can I still receive a refund via direct deposit?

Yes, if your bank information was in AXESS previously and has not changed. If your bank information was not in AXESS prior to the termination of your privileges, direct deposit is not possible. Please file a HelpSU ticket to request a paper check refund.

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