Resources & Job Aids: Travel Agencies
Orbitz for Business, Carlson Wagonlit and Summit Travel Group
- Stanford's preferred travel agencies for assistance with airfare, lodging and rental car reservations
- Exclusively offer Stanford's negotiated discounts with United Airlines and United's partner airlines
On this page:
Travel Agency Service Fees
- Will be applied to airline and rail reservations made through Orbitz for Business (formerly called Travelport), Carlson Wagonlit and Summit Travel Group
- Are fully reimbursable when travel is for University business
Service Fee Schedule
Domestic Airline or Rail Ticket Reservations
| Travel Agency |
Fees |
| Orbitz for Business Online Reservation |
$6 |
| Orbitz for Business Agent Assisted |
$21 |
| Carlson Wagonlit |
$30 |
| Summit Travel Group |
$30 |
International Airline or Rail Ticket Reservations
(including Mexico, Canada & Caribbean)
| Travel Agency |
Fees |
| Orbitz for Business Online Reservation |
$6 |
| Orbitz for Business Agent Assisted |
$36 |
| Carlson Wagonlit |
$40 |
| Summit Travel Group |
$40 |
Paper Ticket Travel Agency Surcharge
(in addition to airline imposed surcharges)
| Travel Agency |
Fees |
| Orbitz for Business (formerly called Travelport) |
No Fee |
| Carlson Wagonlit |
$10 |
| Summit Travel Group |
$10 |
Lodging & Car Rental Reservations
| Travel Agency |
Fees |
| Orbitz for Business (formerly called Travelport) |
No Fee |
| Carlson Wagonlit |
No Fee |
| Summit Travel Group |
No Fee |
Orbitz for Business (formerly called Travelport)
– full service online travel assistance 24 hours a day, 7 days a week
Carlson Wagonlit
– world-wide travel assistance 24 hours a day, 7 days a week
- Phone: 1-800-394-6440 (8:00 AM – 5:00 PM PST)
- After Hours Phone: 1-800-448-3097 (Use Code 13ER for after hours assistance. After hours calls are subject to a $15 surcharge in addition to the standard agency service fees outlined above.)
- Email: sures@carlsonwagonlit.com
- Fax: 1-616-493-3204
Summit Travel Group
– worldwide customer care delivered locally 24 hrs per day, 7 days a week, 365 days a year
– Palo Alto Village Travel merged into Summit Travel Group
- Hours: Monday - Friday, 7 AM to 5:30 PM
- 24 Hour Emergency Assistance (from anywhere in the world – country-specific toll free number printed on every itinerary): 1-800-338-1308
- Address: 830 Menlo Avenue, Suite 110 Menlo Park, CA 94025
- Web site: http://www.summittravelgroup.com/corporate/
- Personal, Professional Travel Services:
