Bulletin: Current Payment Processing Times & Inquiry Response Times

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Processing Times for Payment of Purchase Order Invoices (through Accounts Payable)


Standard Accounts Payable Processing

Invoices received by Accounts Payable on Friday July 4, 2008 should be processed within 8 business days.

Special Handling Requests

Checks prepared for purchase order invoices marked for "Will Call" should be processed and ready for pick-up in 1-3 business days when the invoice is faxed to Accounts Payable by 2:00 p.m.

Checks prepared for purchase order invoices marked "Rush" should be processed and electronically deposited or placed in mail in 1-3 business days when the invoice is faxed to Accounts Payable by 2:00 p.m.

Important Notes

  • Processing times are measured from when the purchase order invoice is received by Accounts Payable to when the check is prepared. Invoices MUST have an associated, fully approved purchase order. The invoice will be returned to the originator if the purchase order is not fully approved.
  • Standard invoice processing times (not "will call" or "rush" requests) do not include time associated for delivery of the payment.
  • When requesting special handling (expedited processing), please clearly write "Will Call" or "Rush" on the invoice before faxing to Accounts Payable. The AP fax number is 650-725-1399.
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Processing Times for Check Requests for Reimbursements, Advances and Other Checks (through iOU)


Standard iOU Processing

iOU requests for reimbursement, advance, and Other Check received Friday July 4, 2008 in Travel & Reimbursement (T&R) should be processed within 7 business days.

Special Handling Requests

Processing of "Will Call" and "Rush" requests averages 2 business days.

Important Notes

  • The processing time for iOU requests for reimbursement, advances and Other Checks is measured from the date the transaction is fully approved (not the "Transaction Date" or origination date) to when the check is prepared. New Payee set-up requests may add an extra day to the processing time.
  • "Will Call" means the check will be ready for pick up at the Disbursement's Will Call window in the basement of Encina Hall, at 616 Serra Street. "Rush" requests mean the payment will be sent via US Mail or direct deposited. Please allow additional time for the delivery.
  • Review information on Avoiding Holds on Reimbursement to help ensure prompt payment processing.
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Response Times to Inquiries about Payments (through Disbursements' Customer Outreach Group)


  • Help SU tickets received Friday July 4, 2008 should be answered within 3 business days.
  • Telephone and e-mail inquiries received Friday July 4, 2008should be answered within 3 business days.
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Questions or Need Assistance?

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